keene software

Random thoughts on software, guitar and lighting

2011

moon-lighting-010-header
August 24, 2011

More Moon Lighting

It’s been a while since I posted any more moon lighting pictures.  I recently upgraded the CMH lighting in the front yard to some new LED lighting in a “cool white” color.  I really like the results.  I need to take some pics and post those soon. - Read More -

August 21, 2011

Migrating BlogEngine.net to WordPress

I’ve been doing some website housecleaning recently and with my company name change, the old keenesoftware.com site just wasn’t up to par.  The blog on the new company site will just be company related posts, no personal posts.  So I figured I’d convert this site over to just a personal blog. - Read More -

July 12, 2011

Grade “A” Customer Service

Ask anyone who owns a service business if they know how to provide good customer service and they will all say “yes.”  They will offer to send the customer an email with an appointment that can be added to their calendar. They will contact the customer when the service technician is on their way or if they are running late. They will leave a note or work order indicating what service was performed. They might follow up after the service was performed to ensure the customer was happy with the service that was done.  If the service is one that should be done periodically (pest control, air conditioner cleaning), they will contact the customer when it’s due and try to schedule it.

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